IPIT Ltd > Call Recorder

23 February 2012

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Recording Configuration

IPIT Call Recorder

The Trunk call recording capability of Swyxware is an extremely powerful out-of-the-box feature. Its one weakness is its inability to provide a method of easily searching, retrieving and playing back of recorded calls.

The answer to this problem is IPIT Call Recorder, which is an add-in extension to IPIT Call Logger. To simplify archiving and reduce online storage costs, Call Recorder automatically organizes recorded calls into separate folders, sorting them by year, month and day. It then enables the playback of recorded calls from within IPIT Call Logger.

Using the powerful search and filtering capabilities of Call Logger, it is very easy to identify individual calls. And to play the recording back, you simply open the calls properties window and press the play button.

For general security and regulatory compliance, Call Recorder can be configured to require a password before recordings are played or retrieved and saved as a .wav file.

Swyxware Call Recording

Call recording is often a regulatory requirement, but is also very useful for staff training and ensuring that customer service levels are maintained.

SwyxMonitor gives you the option of recording all calls on a Trunk, declaring an extension range or individual users. With the addition of the SwyxRecord Option Pack, you are able to give your staff the ability to initiate call recoding at any time during a conversation.

Recording can be started by a single click if they are using the SwyxIT Softphone (not available if SwyxIT is in CTI mode) or by a
predetermined key sequence if they are using a Swyx desktop phone.

Typically a one minute call will take up 81kb of disk space - although at the expense of sound quality a higher level of compression can be used to reduce your storage requirements.

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