20/11/2009

Swyx: Plug & play unified comms support for Lotus Notes Nov 20, 2009 09:55 CET   Swyx a market-leading vendor of Unified Communications (UC) for SMEs is pleased to announce a new Option Pack for its software-based UC solution SwyxWare that now provides seamless integration for IBM Lotus Notes. Available from December 2009, the new Version 7 of SwyxWare will give Lotus Notes users access to powerful telephony functions that will lead to greater efficiency in the workplace. Unlike middleware solutions that require extensive integration and development efforts to enable Lotus Notes to support UC, Swyx's solution can be configured quickly and easily. With the new SwyxWare 7 Option Pack for Lotus Notes, users will be able to dial directly from their contacts as well as recognising incoming calls. Voice messages can also be re-directed to their inbox as WAV/MP3 files, so they can retrieve messages wherever they have access to email. Intelligent call routing is also possible by accessing information within Lotus Notes Calendars and re-directing calls according to availability. This together with use of ‘presence' information can significantly increase the availability of employees across a company. Ralf Ebbinghaus, Executive Vice President at Unified Communications vendor Swyx said, "SwyxWare 7 will set a new standard in the implementation of Unified Communications. Using Swyx, it is now possible to integrate telephony functions with Lotus Notes, merging voice and data into a personal inbox. We believe that businesses will welcome this new opportunity that follows on from the success and popularity of our Microsoft Outlook integration". SwyxWare 7 Option Pack supports Lotus Notes release 8.5 or higher. For older versions, support is available using Swyx's Software Development Kit (SDK). For more information visitwww.swyx.com. -ends- Editor's notes: About Swyx: The Communication Engine Always ready to challenge the market, Swyx develops software based unified communication solutions that continually push the boundaries whilst maintaining its core belief that technology must always deliver tangible business value and productivity for clients. Renowned for product innovation, Swyx aims to continually delight its customers and business partners by providing the best possible products and services to help make them more competitive in their markets. Established in 1999 and headquartered in Dortmund, Germany, Swyx now has offices across Europe. Today the company is recognised as the market leader for unified communication in Europe and has enabled thousands of businesses to take advantage of the benefits of unified communication and associated applications. An easy-to-install, easy-to-maintain software-based system, SwyxWare is The Communication Engine designed to drive a company forward. Based around familiar Microsoft® Windows® applications, the Swyx solution is designed to integrate perfectly with existing business software, including all financial and business process management tools. It offers all the agility of a business-class communication solution with the flexibility to match - and to grow with a company's specific needs. Powerful business communication, that is simple, quick and easy to set up and manage, giving businesses full control, and making them more responsive to the needs of its customers, wherever they are.